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Understand your legal standing at tunastoto

We've written our legal terms to be straightforward about what you own, how we protect your account and what happens when you withdraw.

Account ownership clarityData security standardsWithdrawal verification processYour contact rights

Explore the Lobby Read FAQ

How we operate and what governs your account

tunastoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

tunastoto runs your account under terms shaped for Indonesia, where local law permits. When you open an account, you agree to our standard account holder agreement — this covers deposit and withdrawal rules, game rules, account suspension triggers and dispute resolution. We store your personal information

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(name, email, phone, DANA or OVO handle, transaction history) to process deposits, verify withdrawals and contact you about your account. Deposits typically clear in under a minute; withdrawals are verified within 24 hours. You can request changes to your profile, update your payment method or ask
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us to export your transaction history at any time. Access and eligibility depend on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your account or legal questions

Team online

Live chat

Open your account lobby, click Support at the bottom right. Our team responds in English and Indonesian, 24 hours a day. Fastest route for account changes, payment issues or verification questions.

Email

Send formal requests (data export, account suspension, payment disputes) to our legal desk. Response within 48 hours. Use this for written records you need to keep.

Account settings

Go to Profile > Legal & Security to see your stored data, update payment methods, or request your transaction history export. Changes take effect immediately on your next login.

HOW WE PROTECT YOU

Data handling, account security and your rights

Encrypted storage

Your DANA, OVO, GoPay and QRIS details are encrypted at rest. We do not store full payment credentials; only your payment handle and verification token. Login uses 256-bit SSL over HTTPS.

Cookie and tracking

We use session cookies to keep you logged in and fraud-detection cookies to spot unusual account access. You can disable non-essential cookies in Profile > Privacy. Essential cookies remain active for security.

Data retention

We keep your account profile for as long as your account is active. After account closure, transaction history is retained for 5 years to meet local record-keeping rules and dispute resolution needs.

Your access and export rights

Request a full export of your personal data and transaction history from Profile > Legal & Security. We deliver it within 7 business days in machine-readable format. No export fee charged.

Account suspension rules

We suspend accounts if we detect fraud, violation of game rules or payment method mismatch. You have 30 days to contest a suspension. Email our legal desk with proof of identity and your account number.

How to request changes

Update your phone, email or payment method in Profile > Settings. For legal name or identity changes, contact live chat with proof of ID. Verification takes up to 2 business days before you can withdraw again.

Frequently asked questions about legal and account rights

Your balance remains yours. If your account is suspended pending investigation, you cannot withdraw for 30 days while we verify compliance. If no breach is found, you regain full access. If fraud is confirmed, we retain your balance and report it to local authorities where required by law.

Yes. Go to Profile > Legal & Security and click 'Request Data Export'. We send a machine-readable file (CSV or JSON) within 7 business days at no cost. It includes your profile, deposit and withdrawal records, and game activity since account creation.

Payment handles (your DANA, OVO, GoPay or QRIS ID) are deleted 30 days after account closure. Transaction records are kept for 5 years to settle disputes and comply with local audit requirements. Your name and email are anonymised after 1 year.

Contact live chat immediately. We will freeze your account, verify your identity using your registered phone number, and reset your password. Change your password on all devices within the hour. Check your transaction history for unauthorised activity within 48 hours.

You own your balance entirely. tunastoto holds your funds in trust. You can withdraw at any time where local law permits. We cannot use your balance for any purpose except game play, withdrawal or to offset confirmed chargebacks or fraud settlements.

Access and eligibility depend on local law in your region. Disputes are resolved first by our support team (48-hour response). If unresolved, disputes escalate to our legal desk. We do not use external arbitration; settlement is by negotiation or local court referral.

Go to Profile > Payment Methods and click 'Add New Method'. Register a new DANA, OVO, GoPay or QRIS account. Your old method remains on file for withdrawal history. Deposits and future withdrawals use your newly selected method after confirmation.

Understand your legal standing at tunastoto

Contact us about your account or legal questions

Live chat

Email

Account settings

Data handling, account security and your rights

Encrypted storage

Cookie and tracking

Data retention

Your access and export rights

Account suspension rules

How to request changes

Frequently asked questions about legal and account rights

01 What happens to my money if my account is suspended?

02 Can I export my transaction history and personal data?

03 How long do you keep my payment information after I close my account?

04 What do I do if someone else accesses my account?

05 Who owns the balance in my tunastoto wallet?

06 What laws govern my account and how do I file a dispute?

07 How do I change my registered payment method?

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