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How we protect your data on tunastoto

Your account information, payment details and activity stay encrypted and secure with us.

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tunastoto How we protect your data on tunastoto
CONTACT OUR TEAM

Reach us about your privacy questions

We answer privacy requests and data-subject queries Monday to Friday, 08:00–22:00 Jakarta time, and on weekends 10:00–20:00. Email support and in-app chat both handle policy questions; response time averages 4 hours during business hours. You can also request account records, data corrections or withdrawal of consent directly through the account settings panel under Security.

Team online

Live chat support

Open the chat bubble in the bottom-right corner of your account lobby. We respond during listed hours. Use this for urgent privacy concerns or account access questions.

Email support

Send privacy requests to [email protected]. Include your account number or registered email. We process data-subject requests within 14 days of receipt.

Account settings

Visit Settings > Security > Privacy Requests to request your data, update your information or manage third-party sharing preferences directly from your account.

DATA SECURITY PRACTICES

How we handle your account and payment data

tunastoto uses industry-standard encryption for all data transmission and storage. Your account activity is logged in a secure database accessible only to authorised staff and our fraud-prevention tools.

Encryption in transit

Every deposit via DANA, OVO, GoPay or QRIS, plus your login sessions, travel over TLS 1.2 or higher encryption. We do not store full payment card numbers on our servers.

Verification and fraud checks

Before your first withdrawal, we verify your identity against the documents you provided during signup. Repeated verification runs on large withdrawals to prevent unauthorised access.

Account access logging

Every login, deposit, bet and withdrawal is timestamped and logged. You can review your activity history in the Account > History section and spot any unusual access.

Cookie usage

We use session cookies to keep you logged in and analytic cookies to count visitor traffic. You can disable optional cookies in browser settings; session cookies are required to play.

Data retention

We keep your active account records for as long as you play. After closure, minimal data is retained for 12 months for dispute resolution, then deleted.

Third-party sharing rules

We share data with payment processors (DANA, OVO, GoPay, QRIS partners), tax authorities where required, and fraud-prevention agencies. We do not sell data to marketers.

Your privacy rights and data control on tunastoto

Below are questions we hear often from account holders about data access, deletion, policy changes and how to control what we collect.

Yes. Go to Settings > Security > Privacy Requests and select 'Download my data'. We compile your account details, deposit history, and activity log into a single file, sent within 7 working days. You can also email [email protected] with 'data subject access request' in the subject line.

Visit Account Settings > Close Account and confirm your choice. We deactivate your account immediately; you cannot log back in. Minimal verification data is kept for 12 months for dispute resolution, then permanently deleted. Your game history remains in our system for compliance purposes but is not linked to your identity.

Inactive accounts are kept as-is indefinitely unless you close them. Your data is not shared, sold or used for marketing after six months of inactivity. If you return and log in, your account resumes as normal. To fully remove inactive data, you must formally close your account.

No. We do not share your account, contact or payment data with competing platforms. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), fraud agencies where required by law, and tax authorities. You can review our third-party list in the full policy document linked in the footer.

Payment info is encrypted immediately and processed by the payment provider's secure gateway; we never store your full card or account number. You see your transaction history in your account ledger, but our staff cannot access raw payment credentials. Each transaction includes a unique reference for dispute tracking.

Yes. Material changes to this policy are notified via email and a banner in your account lobby at least 14 days before they take effect. You can review version history in the footer of the privacy policy page. Continued play after the notice date means you accept the update.

Contact support immediately via live chat or email [email protected]. Include the date, time and device you noticed. Our team will review your account logs, reset your password, enable two-factor authentication if available, and investigate the access pattern.

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